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Frequently Asked Questions
Do you accept walk-ins?
Having a scheduled appointment will reduce your wait time and your pet's stress. In the event your pet has a medical emergency and you arrive without an appointment, we will immediately assess your pet's condition and triage them accordingly. Critical emergency cases will receive top priority followed by patients with previously scheduled appointments. Emergency visits are charged an additional fee.
What is your patient arrival policy?
For your pet's protection, please use proper restraint when entering the hospital, as well as when walking your pet on the hospital grounds. Dogs must be on a leash and properly controlled at all times. Cats must arrive in an appropriate cat carrier or on a leash/harness; it is not safe for your cat to be carried in your arms.
What is your payment policy?
Payment in full is due when services are rendered. We accept Visa, Mastercard, Discover, American Express, Care Credit, personal checks and cash.
Do you offer payment plans?
We realize the cost of pet care can sometimes be overwhelming; there are options to consider before your pet becomes ill. Care Credit can provide a line of credit available for you to use at any time in the treatment of your pet. You can apply online for Care Credit. We can also process an application for you in the hospital; both methods will give you an immediate decision.
Pet health insurance is another option to consider before your pet becomes ill. VPI pet insurance and Trupanion offer different levels of coverage and can be applied for directly online.
How do I request a refill on my pet's prescription?
Please allow 24 hours when requesting a prescription refill. If there are refills indicated on the medication's label, simply contact us and request a refill. A pharmacy technician will call you when the medication is ready for pick up. If there are no refills indicated on the label, we will give your pet's medical file to your veterinarian for approval. Please be aware that in some circumstances the veterinarian may require an exam prior to dispensing the medication.
If you are filling or refilling a medication through an online or mail order pharmacy, please note you will need to obtain a written prescription from your veterinarian and submit this to the pharmacy of your choice. We will not authorize any prescriptions with online or mail order pharmacies by phone or fax.
If you are refilling an order you had placed with our online pharmacy, simply log into your account and place your refill order.
What is your prescription dispensing policy?
Federal and state law prohibit the dispensing of medications without an examination in the prior 12 months, constituting a valid veterinary/patient/client relationship.
For the safety of your pet - as with people - medication cannot be dispensed without a proper medical evaluation of the presenting problem, ideally leading to a correct diagnosis and appropriate medication. It would put your pet at risk to do otherwise.
Our policy is we will not prescribe any medications without an examination in the prior 12 months or at the veterinarian's discretion.
Why am I asked to fill out a Comprehensive Medical History form each time my pet is seen?
This form serves a dual purpose - it lets us know if your contact information has changed and it gives the doctor valuable information concerning your pet's state of health since the last visit. The questions are designed to trigger additional information that you may not have considered relevant to your pet's visit, but can serve to create a better overall picture of your pet's health. We do not ask that you fill out this form if your pet has been examined by one of our doctors in the 30 days prior to your visit.
Do you make house calls?
We can arrange for one of our veterinarians to make a house call. Please contact us and we will work with you to arrange a time for a home visit.
Is pre-operative testing optional for my pet?
As with humans, pre-operative testing is not optional for your pet. Your veterinarian wants to be sure that all signs indicate your pet's heart, liver and kidney functions will allow them to undergo anesthesia and the surgical procedure with an outlook for optimum success.
Why does my pet need to repeat blood work testing for certain medications?
Your pet's successful therapy depends on monitoring. This ensures that the medications are working as intended and that any possible side effects are being noted. You are your pet's health care advocate. Closely following your veterinarian's dosing instructions, immediately reporting any changes in your pet's attitude or appearance and adhering to the recommended lab testing schedule will ensure your pet is receiving the maximum benefit from therapeutic drug treatment.
What if I want to buy my pet's medication online?
If you wish to purchase medication elsewhere, please contact our hospital manager to discuss important information you should know before you order. We do not give phone or fax approval for prescription orders directly to an online pharmacy. For your pet's safety, we will provide you a written prescription only. Please allow a 24-hour turn around time when submitting your request.
Do you offer grooming or bathing services?
We have a groomer on premises and our veterinary assistants provide bathing services for pets. Your pet must be current on vaccinations and have had an examination by one of our veterinarians within the past year in order to book an appointment. Dogs must be current on their rabies, distemper/parvo and Bordetella vaccinations or titers and cats must be current on their rabies and felinedistemper vaccinations or titers.
Do you board pets?
We offer boarding for dogs, cats and exotic pets. Please see our boarding page for details.
Can you treat injured wildlife?
We are not licensed to treat wildlife. We recommend that you contact the Davidsonville Wildlife Sanctuary at 410-798-0193.
Does my pet need to be licensed?
All dogs and cats residing in Anne Arundel county are required to be licensed and have proof of rabies vaccination. The license application form can be obtained here in the hospital or directly online.